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Account Manager


City: Wroclaw, Poland (onsite) Status: ONGOING

Salary:

4000 - 6000 PLN + VAT (B2B)

up to 5000 PLN (UoP)

Join Droids On Roids and accompany international clients in achieving their products goals!

We are looking for a skilled Account Manager to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements being supported by the Key Account Manager on a daily basis.

We expect you to build strong relationships with strategic customers and identify their needs, and requirements promoting our company’s solutions. Achieving mutual satisfaction is one of the factors of the Account Manager role at Droids On Roids. Nevertheless, the main goal of your role is to contribute in sustaining and growing our business to achieve long-term success.

As Droids On Roids, we care about giving you a space to focus on your work always when you need it. We will provide you with a necessary equipment so you can work remotely during pandemic (MacBook, software and accessories). You’ll get access to private healthcare (Medicover), and paid days off to recharge whenever you need. With us, you’ll be able to develop your skills by taking part in internal workshops, and you’ll be given recurring training budget to use as you wish. If you are living outside of Wrocław, you’ll get 3000 PLN as a relocation bonus. 

 

Your growth opportunities:

  • Being strongly involved in projects and supporting their current development processes through frequent participation in following meetings: review, retro or planning 
  • Conducting 1on1 meetings with clients tightening relationships at the same time
  • Getting a closer look at budget planning supervision and business strategy 
  • Implementing follow-up process and maintaining relationships with former clients after completing projects
  • Specifying up-selling and cross-selling processes

 

You will be:

  • Developing and maintaining trust relationships with a portfolio of major clients to ensure they do not turn to competition
  • Acquiring a thorough understanding of key customer needs and requirements
  • Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
  • Ensuring the correct products and services are delivered to customers in a timely manner
  • Serving as the link of communication between key customers and development teams
  • Resolving any issues and problems faced by customers and deal with complaints to maintain trust on the team/ client/ budget level 
  • Playing an integral part in generating new sales that will turn into long-lasting relationships
  • Preparing regular reports of progress and forecasts to internal and external stakeholders using key account metrics
  • Interviewing periodically on budget and team availability/needs (usually every two weeks)
  • Supporting projects’ Product Owners in budget decisions 
  • Negotiating terms of cooperation in ongoing projects 
  • Carrying out activities leading to cross-selling and up-selling
  • Managing the customer satisfaction survey system and the system for implementing appropriate changes to increase this satisfaction (Customer Success)

 

We want you on board if you have:

  • Proven experience as Account Manager in IT Industry 
  • Experience in sales and providing solutions based on customer needs
  • Strong communication and interpersonal skills with attitude in building relationships with professionals on all organizational levels
  • Great organizational skills juggling multiple tasks 
  • Negotiation and problem solving skills
  • Polish and English speaking proficiency 

 

Recruitment process: 

  1. Submit an application form
  2. Answer a few technical questions during an initial phone call
  3. Join an interview with Key Account Manager and Head of People
  4. Receive feedback with an offer
  5. Welcome aboard!

 

P.S. Do you know someone who might be a great part of our team? Please refer them to our career’s website or e-mail: [email protected] for more details.

Perks & benefits


The best working conditions and broad self-development possibilities

Peace of mind

Peace of mind

We care about giving you a space to focus on your work always when you need it.

Flextime

Flextime

Whether you are a night owl or an early bird, a cozy nest full of tech waits for you at any hour.

Relocation budget

Relocation budget

Living outside of Wrocław and want to work with us? You get 3000 PLN for moving to Wrocław.

26 paid days off

Paid days off

Need time off? Recharge with paid days off to use as you wish.

Private healthcare (Medicover)

Private healthcare

Don't wait in line! Fast, kind and accurate Medicover services are at your disposal.

Budget to spend on training of your choice

Training budget & days off

We give you a budget to spend on conferences and additional 3 days off for it.

Internal workshops

Internal workshops

We invite pros to teach us how to become better - in both soft & hard skills.

Internal groups meetings

Internal groups meetings

You have time for weekly meetings with the rest of your group to share knowledge and develop your skills.

Networking

Networking

Have a real influence in the IT community and engage in creating our events: Toast, Let Swift, Dribbble & LogCat.

Macbook

Macbook & software

We work on Macbooks Pro and you’ll get one as well on your first day, together with any software you need.

Additional accessories for your computer

Additional accessories

Craft your ideal work environment and choose: monitors, mouse, keyboard, earphones, face mask :) and more.

Books, access to paid content and more

Books & paid content

Dive into reading your favourites books or magazines. We provide you with access to the best content and company Kindles.

Multisport

Multisport

Stay fit & move a bit!! Swimming pools, gyms, fitness dance classes and much more to choose from.

Fame on our blog

Fame on our blog

Have something to say? Publish your thoughts on our blog and get shared by digests like AndroidWeekly or Hacker News.

Online integrations

Online integrations

Being accompanied by your team online is what we support. Take part in online parties, play Among Us and just relax!

Breakfasts (sandwiches, fruit)

Food & drinks

Enjoy a daily breakfasts (sandwiches, salads and fruit) with freshly ground coffee and a variety of drinks, all available in our kitchen.

BRAND NEW OFFICE

Brand new office

We’ve got a 700m2 office with project rooms in the city center, relax in a funroom, a naproom or play ping pong – you are not glued to your desk all-day!

Remote working

Workcation

In a little cabin in the mountains, in Bali or simply at your home - you can work remotely for a limited time from anywhere in the world.

Shower

Shower & balcony

Take a shower after riding a bike to the office and take a deep breath drinking coffee at a balcony looking at the old city roofs.

Ping Pong

Ping pong

Being accompanied by your team online is what we support. Take part in online parties, play Among Us or any other games and just relax!

Varied food around the office

Varied food around the office

Just a minute from the office you can find Poke Poke, Wosabi, 8 Misek, Meet & Eat, Panda Ramen and many more great bistros.