Event: Maximising Mobile Masterclass – Transforming CX With Tech

Join us on the 18th November 2025 for an executive masterclass on transforming customer experience through mobile innovation. Here you will learn how industry leaders are using mobile to unlock business growth, drive loyalty and create truly valuable experiences.

Connect with experts for discussions on how to:

  • leverage AI for personalisation,

  • improve customer journeys,

  • generate loyalty,

  • and drive business growth.

 

Hear from leaders who are shaping the platforms and processes which are helping businesses to be present, personalised and in people’s pockets. You’ll come away with contacts, insights and real world examples from big brands.

 

Join us in central Warsaw on 18th November. Scroll down to register and secure your place at this invite-only event.

maximising-mobile-networking-party

About the event

  • What to expect?

    Connections, insightful keynotes, appetizers and drinks with Europe’s leading brands

  • When?

    Join us on Tuesday, 18th November from 16:30 for a 30-minute networking session and an 17:00 start

  • Where?

    Loreta Bar (PURO Warsaw Downtown), 7th floor (Widok 9 St, 00-023 Warsaw)

Meet our speakers

  • Jordan is an experienced Product Manager with a demonstrated history of working in the information technology and e-learning edtech space. Skilled in Product Management, Agile, Product Lifecycle and Full-stack Development. He recently joined Topps Group with a mission to build a brand new trade app for Topps Tiles.

    Jordan Twiggs

    App Product Manager at Topps Tiles

  • As Head of Loyalty & CRM, Bartosz is driving Decathlon Polska’s transformation into a customer-centric, data-powered brand. For the past two years, he has been developing a modern, award-winning loyalty programme that strengthens customer relationships and accelerates growth. With over a decade of experience at Decathlon, Bartosz has been instrumental in shaping its omnichannel strategy, enhancing engagement, and leveraging technology to boost retention and deliver seamless experiences.

    Bartosz Żochowski

    Head of Loyalty & CRM at Decathlon

  • As a Senior Account Manager at Bloomreach, Katsiaryna Kuchuk drives customer success across the CEE and CIS regions by building trusted, long-term partnerships. She empowers brands to unlock measurable value through data-driven strategies and personalized guidance at every stage of their Bloomreach journey. With a focus on strategic growth, Katsiaryna aligns business goals with Bloomreach product innovations, helping customers achieve sustainable impact in today’s fast-evolving digital landscape.

    Katsiaryna Kuchuk

    Senior Account Manager at Bloomreach

  • Specialised in data-driven loyalty and gamification strategies, Kacper leads Open Loyalty’s global sales and strategy. With over seven years of experience in the loyalty industry, he helps enterprise brands design gamified, measurable, mobile-first loyalty programs that drive customer engagement, retention, and ROI. Passionate about turning insights into strategies that make loyalty a true business growth engine.

    Kacper Cebo

    CSO & Co-Founder at Open Loyalty

  • Adam is constantly on the lookout for the next big innovation, with a genuine passion for finding emerging technologies which can be used to competitive advantage for Apadmi’s clients. Adam is experienced in all levels of the software stack, from device drivers to mobile apps to large systems integrations but has a keen interest in big data, machine learning, rapid development and prototyping.

    Adam Fleming

    Co-Founder & Group Chief Innovation Officer at Apadmi

  • Jake is the Group Marketing Director at Apadmi, bringing over 20 years of experience in digital strategy and award-winning campaigns. In his role, Jake engages Apadmi's customers and clients with innovative marketing initiatives and provides strategic direction across the Apadmi group.

    Jake Sargent

    Group Marketing Director at Apadmi

Agenda

 

16:30 – 17:00
Grab a drink and a bite and enjoy networking with our speakers and other attendees

 

17:00 – 17:05
Welcome & introduction

Speaker: Jake Sargent, Group Marketing Director at Apadmi

 

17:05 – 17:20
Apadmi Tech Trends Report exclusive launch 

Speaker: Adam Fleming, Co-founder & Group Chief Innovation Officer at Apadmi

 

17:20 – 17:35

How retailers use gamified loyalty to outperform competitors – a masterclass based on interviews with 300 top retail brands

Speaker: Kacper Cebo, CSO & Co-founder at Open Loyalty

 

Short break

 

17:45- 18:05

The future is personal – unlocking AI-driven customer experiences

Explore how AI and mobile experiences are transforming the way brands deliver a personalised experience for their customers.

Speakers:

  • Jordan Twiggs, App Product Manager at Topps Tiles 
  • Katsiaryna Kuchuk, Senior Account Manager at Bloomreach

 

18:05 – 18:25 

The secrets behind Decathlon’s app success – how a value-based loyalty program drives customer engagement and business growth.

Speaker: Bartosz Żochowski, Head of Loyalty & CRM at Decathlon

 

18:25 – 18:45
Panel discussion with all speakers

Moderator: Jake Sargent, Group Marketing Director at Apadmi

 

~ The official part ends ~

 

18:45 – 20:30
Drinks & networking

Discover how leaders are reshaping customer journeys with mobile

Maximising Mobile – previous edition

Previous attendees

Who we are

 

We’re Droids On Roids, a team of digital product creators and consultants based in Wrocław, Poland – a buzzing tech hub right in the heart of Europe. Since 2011, we’ve been transforming ideas into innovative, functional solutions for businesses around the globe.

In early 2025, we joined forces with Apadmi, a leading European digital product consultancy trusted by brands like Domino’s, Asda, and the NHS. Together, we’re blending diverse perspectives, deep industry expertise, and a shared passion for delivering outstanding applications.

Droids On Roids - about us

FAQ

  • How to get to Loreta Bar?

    Taxi: Ask the driver to get you to “PURO Hotel Warszawa Centrum”

    Tram: Tram stop Krucza is within 2 min walking distance

    Metro: Station Metro Centrum is within 5 min walking distance

    Upon entry, go straight to the lift and select 7th floor. We’ll see you there!

  • Do I need a ticket? Is there an entrance fee?

    Our event is free of charge and you don’t need any ticket. Just register via the form on this website and our team will add your name to the guest list.

    Places at this exclusive event are limited and strictly invite only, so if you want to join us – please make sure you have registered.

  • Can I bring a friend/colleague?

    This is an invite only event. If you’d like to bring a friend or colleague, please reach out to us at [email protected] to make sure we can add an extra person to the list.

  • What is Maximising Mobile?

    Maximising Mobile is a series of in-person events run by Apadmi across key locations including Manchester, London, Amsterdam, and now Warsaw. With a combination of panel discussions, presentations and keynote speakers, Maximising Mobile events lift the lid on how mobile experiences can unlock value for businesses and customers.

Sign up to secure your spot

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