Agenda
16:30 – 17:00
Grab a drink and a bite and enjoy networking with our speakers and other attendees
17:00 – 17:05
Welcome & introduction
Speaker: Jake Sargent, Group Marketing Director at Apadmi
17:05 – 17:20
Apadmi Tech Trends Report exclusive launch
Speaker: Adam Fleming, Co-founder & Group Chief Innovation Officer at Apadmi
17:20 – 17:35
How retailers use gamified loyalty to outperform competitors – a masterclass based on interviews with 300 top retail brands
Speaker: Kacper Cebo, CSO & Co-founder at Open Loyalty
Short break
17:45- 18:05
The future is personal – unlocking AI-driven customer experiences
Explore how AI and mobile experiences are transforming the way brands deliver a personalised experience for their customers.
Speakers:
- Jordan Twiggs, App Product Manager at Topps Tiles
- Katsiaryna Kuchuk, Senior Account Manager at Bloomreach
18:05 – 18:25
The secrets behind Decathlon’s app success – how a value-based loyalty program drives customer engagement and business growth.
Speaker: Bartosz Żochowski, Head of Loyalty & CRM at Decathlon
18:25 – 18:45
Panel discussion with all speakers
Moderator: Jake Sargent, Group Marketing Director at Apadmi
~ The official part ends ~
18:45 – 20:30
Drinks & networking