Senior Client Services Manager

Poland
ONGOING

Work closely with the business!

We are looking for an experienced Senior Client Services Manager to act as a strategic business partner for our clients – driving account growth, building senior-level relationships and identifying opportunities for long-term partnerships.

You’ll own a portfolio of strategic clients, develop Account Growth Plans, lead QBRs and turn client business needs into upsell, cross-sell and expansion opportunities.

About Droids On Roids ⚡️

At the beginning of 2025, Droids On Roids joined forces with Apadmi, a European digital products company specialising in mobile. We create digital experiences that generate measurable value for organisations and their customers. Our group brings together Product, Design, Engineering, Data and AI, Delivery and Growth capabilities across operating companies.

As Apadmi scales, Product is becoming one coherent group capability: shared standards, careers, methods and investment, applied with meaningful authority close to clients and teams.

You will be:
- Owning and growing a portfolio of strategic client accounts.
- Building strong relationships with senior stakeholders and C-level executives.
- Developing and execute Account Growth Plans (AGPs).
- Identifying and drive upsell and cross-sell opportunities.
- Leading strategic QBRs and business reviews.
- Understanding clients’ business models, goals and challenges and proactively bring relevant solutions.
- Managing contract extensions and negotiations.
- Partnering with Delivery, Product and Technology teams to turn client needs into opportunities.
Your accountabilities and expected outcomes:
- Every strategic client has a clear Account Growth Plan.
- We consistently identify and develop upsell and cross-sell opportunities.
- Forecasts and CRM data are accurate, up to date and transparent.
- QBRs are strategic business conversations, not just project updates.
- Clients see Droids On Roids as a long-term strategic partner.
- The existing client portfolio delivers sustainable, long-term revenue growth.
You would be great for this if:
- 7+ years of experience in Client Services, Customer Success, Strategic Account Management or Business Development in technology.
- Strong experience with digital products, software, SaaS or technology consulting.
- Proven track record of account growth, upselling and cross-selling.
- Experience working with enterprise clients and C-level stakeholders.
- Strong commercial and business acumen, with a focus on ROI, revenue and long-term value.
- Excellent negotiation, communication and influencing skills.
- Strategic and analytical mindset, with the ability to turn client insights into actionable growth plans.
- Proficiency in English C1/C2.
- Financial literacy and confidence with budgets, forecasts and Excel.
- Highly proactive, curious and comfortable managing multiple strategic accounts.
Nice to have:
- Background in strategic consulting, product strategy or business development.
- International experience and strong cultural awareness.
What you additionally get:
- Work with top-tier international clients and build strategic, long-term partnerships.
- Focus on growth, strategy and relationships, rather than day-to-day delivery.
- Help shape how we manage and grow strategic accounts across the business.
- Collaborate with experienced Product, Delivery and Technology teams to create meaningful impact for our clients.
Recruitment process:
1. Submit an application form – initially, we will reach out to individuals whose experience is closest to our current needs,
2. Answer a few questions during an initial hangouts call with the Head of Client Services,
3. Join a remote interview with CSM Team and Natalia, Head of People,
4. Welcome aboard!
Sounds interesting? Now it’s your turn – click Apply, fill out the form, and wait to hear from us!

Data processing

Your personal data will be processed by Droids On Roids Sp. z o.o. for the needs of a recruitment process. For information about the purposes and means of processing, check out the Privacy Policy.

The best working conditions and self-development possibilities

Flextime

Enjoy flexible working hours that let you choose your start and end times, accommodating your personal schedule.
Mental healthcare

We care about your mental health, so if you feel down you can always get help from our dedicated platform or a specialist.
Internal workshops

We invite pros to teach us how to become better – in both soft & hard skills.
Networking

Have a real influence in the IT community and engage in creating our events: Toast, letSwift, Fluttered.
Macbook & software

We work on Macbooks Pro and you’ll get one as well on your first day, together with any software you need.
Fame on our blog

Have something to say? Publish your thoughts on our blog and get shared by digests like AndroidWeekly or Hacker News.
Team hangouts

We meet in person regularly. From Halloween parties to kayaking trips and crafting workshops, we keep things fun and engaging!
Brand new office

Comfy desks, great coffee, a workshop room, and quiet spaces for deep focus – our 315m² office in the heart of Wrocław is waiting for you!

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Senior Client Services Manager

Work closely with the business!

About Droids On Roids ⚡️

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