Guided installs on a global scale
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Challenge
Steelwrist AB, a manufacturer based in Sweden, had a clear goal: to simplify the installation process for its international partners and service technicians around the world. The instructions currently used for the installation process were disorganized and difficult to follow, increasing the time and risk of errors.
They wanted to create a convenient, mobile solution that would be available in multiple languages, with clear installation steps and the ability to quickly contact the technical team.
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Solution
Together with Steelwrist AB, we created the InstallMate app – a mobile assistant for installers. Our goal was to translate complex technical instructions into a simple, digital form.
Our initial focus was to understand the key use cases. InstallMate needed to provide access to detailed, step-by-step instructions for Steelwrist AB products in multiple languages, all from a single, intuitive app.
The goal was to speed up field installations and provide ongoing educational support to the company’s global network of partners.
We chose Flutter because it enabled us to build both Android and iOS apps simultaneously, based on a common code base. For ease of navigation, we implemented QR code scanning to provide quick access to relevant instructions. We also added the ability to generate branded PDF completion certificates, which were ideal as proof of a completed installation or as part of the technical documentation.
On the backend, we built a system based on Strapi to act as the CMS and admin panel. With Strapi, Steelwrist AB’s teams can manage content, respond to user questions, and process guide change requests in real time. We also implemented role support (Admin, Super Admin, Writer), which makes it easy to manage content and users with different levels of permissions.
A key requirement was multilingual support. With Localizely, we implemented over 20 language versions, including Japanese, Chinese and Korean. Each guide has its own table of contents, checklist, and questions for each step. Users can add photos and track responses. All questions are collected in the “Your Questions” section, making it easy to go back and find answers quickly.
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Results
We provided Steelwrist AB with a tool that truly supports their global service operations. InstallMate has improved the daily work of technicians and administrators in the office and in the field. Users in different countries can now follow the same clearly described procedures, all in their own language.
The new way of handling instructions has reduced installation times and minimized the risk of errors due to unclear materials. It has simplified communication between users and the Steelwrist AB team, as questions, suggestions and checklists are now integrated directly into the application.
